Refund & Cancellation Policy

At Nolat Studios, we aim to provide high-quality digital services and maintain transparent, fair policies regarding cancellations and refunds.

1. Payments and Project Start

• Projects begin after initial payment and receipt of required onboarding materials.

• Payments may be broken into phases (e.g., 50% to start, 50% upon approval) as outlined in your service agreement or invoice.

2. Refund Requests

Refunds are considered on a case-by-case basis and may be issued under the following conditions:

• A billing error (e.g., duplicate charge).

• Project cancellation before significant work has been completed.

• You are unsatisfied with the service and a resolution cannot be reached after open communication. In such cases, a partial refund may be issued based on the portion of work completed and time invested up to that point.

All refund requests must be submitted in writing to [your email address] within 7 business days of the issue arising.

3. Cancellation by Client

• You may cancel the project at any time via written notice.

• If work has already started, you may be billed proportionally for the work completed.

• Any deliverables completed up to the date of cancellation will be made available upon request.

4. Cancellation by Service Provider

• We reserve the right to cancel a project due to unforeseen circumstances or inability to fulfill the agreed scope.

• In such cases, a prorated refund will be issued based on the work completed.

5. Dispute Resolution

Before initiating any chargeback or dispute with a payment provider, we strongly encourage reaching out to us directly at [your email address]. We are committed to resolving concerns promptly and professionally.